📝 Guide: Customer Logs

This guide explains how to access and use the Customer Logs screen, providing full traceability, audit support, and transparency for every action performed in a customer's account.

Step 1: Accessing the Customer Logs Screen

1.1: Navigating to the logs screen

1. Go to the customer’s profile

2. Click on the “Logs” tab

3. Wait for the full interface to load

Step 2: Understanding the Purpose of Logs

2.1: Main objectives

🔎 Full Transparency: See all actions performed on the account
🕵️‍♂️ Traceability: View the complete activity history
🧾 Auditing: Enable full control and compliance verification
📌 Note: Every action is recorded, regardless of the user

2.2: Who uses the logs?

• For You: Operational monitoring

• For Your Clients: Transparency and reliability

• For Auditors: Complete history for compliance purposes

Step 3: Main Table Structure

3.1: Identifying the log table

The log table includes:

• Created At: Exact timestamp of the action

• User: Who executed the action

• Action: Description of the task

• Related Operation: What operation caused the action

• Impacted Table: What part of the system was affected

• Source: Where the request came from (UI, API)

• App Instance: Instance that processed the request

• Request Path: Technical route of the request

Step 4: Navigation Features

4.1: Pagination system

• Use the page controls to browse logs

• Best for large data volumes

4.2: Items per page

• Adjust with the “Items per Page” control

• Common options: 10, 25, 50, 100

4.3: Sorting filters

• Ascending sort: Click the column header

• Descending sort: Click again to reverse

4.4: Search by user or table

• Use the search bar

• Enter the username or table name

4.5: Exporting logs

1. Click the “Export” button

2. Download the log file with all records