💸Guide: Withdrawal Flow

This guide walks you through how to withdraw funds from the platform — either in fiat (BRL) or cryptocurrencies — including order creation, form completion, and transaction tracking.

Step 1: Accessing the Withdrawal Feature

Step 1.1: Locate the buttons

1. Go to the Financial section

2. Top-right: you’ll see Deposit and Withdrawal buttons

Step 1.2: Start the process

1. Click Withdrawal

2. The form will appear on the right side

Step 2: Understanding the Form Fields

• Account: source account

• Amount: how much to withdraw

• Name: of the recipient

• Identification: CPF/CNPJ (for fiat) or wallet hash (for crypto)

Step 3: Fiat Withdrawal (BRL)

Step 3.1: Select a fiat account

• Open the Account dropdown

• Choose a BRL account

• Check the Balance shown

Step 3.3: Enter amount

• Fill in the Amount field

• The total (with fees) will appear

• Click the info icon for a fee breakdown

Step 3.5: Beneficiary information

• Fill in Name and CPF/CNPJ

• Review all details

Step 4: Crypto Withdrawal

Step 4.1: Choose a crypto account

• Select the cryptocurrency account

Step 4.2: Enter amount

• Input amount and review fee-adjusted total

Step 4.3: Beneficiary info

• Fill in the Name and Wallet Hash

• Ensure it matches the selected crypto

Step 4.4: Choose the blockchain

⚠️ Important: Selecting the wrong network may result in loss of funds

Step 5: Finalizing the Withdrawal Order

Step 5.1: Final review

Double-check:

• Selected account

• Withdrawal amount

• Beneficiary info

• Wallet or tax ID

• Fee values

Step 5.2: Create the order

• Click Create Withdrawal

• Wait for system confirmation

Step 6: Tracking Your Withdrawal Order

Step 6.1: Find the order

• Return to the Financial screen

• Go to the Withdrawals tab or section

Step 6.2: View status and details

• Date/time

• Amount

• Applied fees

• Current status

• Beneficiary data

Step 6.3: Ongoing monitoring

• Track the progress until complete

• Time may vary depending on method and currency